Our sales for mail orders are as follows.
1. Through our online shop to order you a legal agreement. The order is binding. You also agree to accept the conditions as outlined below.
2. We choose the cheapest shipping method. When a shipment by a standard mailbox can get the lower rate shipping eligible.
Calculated shipping costs for shipment within the Netherlands and Belgium. Shipping is for Netherlands and Belgium only abroad-at cost. We only ship to EU countries. For heavier items may incur additional fees to Belgium.
3. Your order confirmation is immediately the bill. Because our stock is not directly coupled to the shop it is possible that items no longer available. We will be known as soon as possible messages and (partial) refund any payment.
If an incorrect e-mail address, or fill your mailbox is full, we can not send confirmation nor reach.Therefore like to contact us if you do not receive confirmation.
5. Items that are not in the shop can be ordered by e-mail. You will receive a mailed invoice. You can combine these orders to shop orders.
6. We ship only after payment. Please include always your order. If you have multiple orders with a paid transfer, please state ALL order numbers. Mention if you pay your full name, not just for name, this delay may give when booking your payment. We accept no risk of incomplete or incorrect address, a name wrong shipment is delivered. Pay by electronic preference. If you have a giro transfer card pays the shipping delayed because the order only in the appendix, and we see only after receipt of the copy.
7. We send a reminder if payment is not made after 14-28 days has occurred. But there is a possibility that we have not been able to link your payment, please let us know when and how you paid.
SUPPLY AND DELIVERY TIME
8. Our aim is to in-stock items within ten working days of receiving your payment send. Items not in stock we deliver as soon as possible after the event in more than 30 working days counted down when payment is received, you have the right to order the non-stock items quickly can be canceled.
11. For all deliveries by mail is that you are authorized within 2x24 hours to return, the return costs and our costs for postage and packaging, however, come at your expense. If we have supplied incorrect or defective items, we provide a replacement delivery charges and your return at our expense.
Goods must be returned in its original, undamaged packaging.
12. all products sold under warranty. The warranty does not cover parts subject to normal wear and / or damages resulting from improper or incorrect use.
14. We do our best to update the database as accurate as possible to compile. In the case of obvious errors in pricing, we reserve expressly the right to cancel orders. If we find errors in prices that more than 20% from these prices and if not, the current prices, which the article does not explicitly offer a price reduction or offered.
15. Shipping costs.
These depend on the country.
16. If a shipment is lost, we contact DPD for an investigation. If DPD continues to persist in its view that the consignment has been issued and a valid signature is in place, we search in the postal and consider it a dispute between the carrier and the customer.
17. If the name of the addressee is incomplete and / or the address is incomplete or incorrect, we can not accept any liability for the shipment.
18. Payment within 14 days, we reserve the right to all orders for which payment is received within 30 days to cancel. We reserve goods from time payment.
ABROAD / ABROAD:
When ordering 'not working'
If the shop does not work (your order will not be held) is that because you do have cookies disabled or the option of a Windows security is disabled. In your browser you can change the settings for cookies.
Instructions for Internet Explorer Web browser
Select the Tools menu and then Internet Options (English: 'Tools' and 'Options') and select the tab page "Privacy". Click 'Edit' to the website where accepting a cookie add (http://www.elasticmaterials.nl) You can also choose to accept cookies in general (in this case it is called 'session "cookies, small files placed on your computer to temporarily hold data entered).
Instructions for Firefox (Mozilla) browser
Select the Tools menu and then Options. You get a page with pictures on the left. Select the picture with the lock and 'privacy'. You are now in the right a number of options, including "cookies". Click the plus sign to the options open to clap. You can now for the site (http://www.elasticmaterials.nl)) allow cookies by clicking the "Exceptions" button and add those sites.
No order confirmation
Immediately after you placed the order, you will receive an invoice / order confirmation. If it does not, chances are you are a wrong e-mail address entered, so the attachment can not be delivered. email us, we'll make sure you still get a confirmation